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SaaSiGamingUXHigh-Concurrency

High-Concurrency Architecture & Multi-Wallet Sync

Spearheaded backend decoupling, multi-wallet synchronization, and frontend standardization, enabling the system to handle 30M peak messages/hour while eliminating critical data loss issues.

CompanyOKVIP (Vietnam's No.1 gaming & entertainment group)
IndustrySaaS / iGaming
Phase
0-11-10
RoleProduct Owner
Date2025

High-Concurrency Architecture & Multi-Wallet Sync

SaaS / iGaming · Product Owner

01

Situation

During major sporting events, extreme flash crowds consistently overwhelmed our synchronous monolithic architecture, causing critical database request overloads and risking severe data loss during downstream outages. Furthermore, under high concurrency, users transferring funds from the central platform to specific game wallets frequently experienced data syncing failures, resulting in lost funds and a surge in customer support tickets.

02

Task

Decouple the backend to withstand extreme concurrent loads, resolve multi-wallet transfer failures, and enforce frontend standardization for peak performance.

03

Roles & Deliverables

01

Asynchronous Decoupling (MQ): Led migration to an asynchronous message queue (MQ) architecture for write operations, ensuring fail-safe processing during downstream service disruptions.

02

High-Frequency Caching: Implemented Redis caching with pre-processing logic to handle traffic spikes during red-envelope (bonus) campaigns, significantly reducing read load pressure.

03

Multi-Wallet Sync & Engineering Collaboration: Partnered with backend engineers to redesign multi-wallet interaction logic, transitioning to a robust data-sync model that eliminated fund transfer errors under high load. Drove daily alignment on API contract changes and removed cross-team blockers.

04

Data-Driven Refactoring Decisions: Since 1.5s+ load times drove massive drop-offs, I froze a feature sprint to resolve Core Web Vitals debt, leading a cross-functional client refactor that standardized UI, optimized rendering, and streamlined data querying.

05

Result

System Resilience: Eliminated catastrophic downtime risks during high-stakes promotional events, protecting millions in potential revenue.

Engineering Synergy: Reduced technical debt through UI standardization and robust multi-wallet architecture, accelerating future cross-team development velocity.

Impact

1

Extreme Scalability: Managed 30M messages/hr peak loads with zero data loss. Slashed P95 database query latency from 800ms to <200ms.

2

Operational Wins: Reduced merchant customer support tickets by 30% and improved customer retention by 15% via the optimized multi-wallet solution.

3

Web Vitals Leap: Drastically improved Core Web Vitals (FCP -81%, LCP -50%, CLS <0.002) on major pages.

Details

CompanyOKVIP (Vietnam's No.1 gaming & entertainment group)
IndustrySaaS / iGaming
Phase
0-11-10
RoleProduct Owner
Date2025

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Open to product leadership roles, consulting opportunities, and collaborations across SaaS, iGaming, To C.

ariesccliu@gmail.com